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ObamaCare Clusterfuck: Washington state Exchange debits people prematurely, but they can't correct their invoices because the website is down

That's some catch:

For the second week in a row, the Washington Healthplanfinder website is down, and it's causing problems for people who are dealing with billing issues. Some of them say the website is mistakenly debiting their accounts.

Shannon Bruner of Indianola logged on to her checking account Monday morning, and found she was almost 800 dollars in the negative.

“The first thing I thought was, ‘I got screwed,’” she said.

The Bruners enrolled for insurance on the Washington Healthplanfinder website, last October. They say they selected the bill pay date to be December 24th. Instead the Washington Healthplanfinder drafted the 835 dollar premium Monday.

Josh Bruner started his own business this year as an engineering recruiter. They said it’s forced them to pay a lot of attention to their bills and their bank accounts.

“Big knot in my gut because we're trying to keep it together,” said Shannon Bruner. “It's important to me that this kind of stuff doesn't happen.”

They're not alone.

One viewer emailed KING 5 saying, "They drafted my account this morning for a second time."

Another woman on Facebook with a similar problem commented, "We are all in the same boat."

“We've got to figure out how to get money to pay the bills for the next week or two until we have another check come through,” said Josh Bruner. “It's just crazy.”

Washington Healthplanfinder emailed the Bruners a few days ago telling them to log in to view their invoice, something they couldn't do because the website has been down. The Bruners haven't been able to get through on the helpline either. They finally contacted Healthplanfinder administrators by posting a message on their Facebook page.

So the Bruners want to be able to pay their Nanny (!!), and now they can't. Nevertheless, everybody deserves health care; it's a right! Though I wish the reporter had also interviewed the Nanny. How does she get health care?

NOTE Hat tip Dromaius.

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Submitted by Dromaius on

So the Bruners want to be able to pay their Nanny (!!)

Yes. I will say that Nanny has a lot of meanings. Part-time babysitter is likely the reality, but some people enjoy the snobbier words.

The sick thing is that the babysitter suffers. Why doesn't something else suffer instead? Althought, nothing should suffer. The stupid Exchange should have worked correctly.

A side point is that before one starts their own business, especially with kids to support, one might want to have a rainy day fund. Apparently this person doesn't have one? I suspect the business won't last.

Rainbow Girl's picture
Submitted by Rainbow Girl on

We knew ACA had nothing to do with providing health care, much less universally. We do now know that it is a system to create a rich income stream to private insurers by creating a captive market of payees who are in many cases paying for junk (and having in fact no health care to show for the huge sums expended), to collect and centralize massive amounts of private information, and a system to deliver obscene amounts of money to "creative classes" and crony procurement companies (such as CGI, Serco, SAIC).

This latest clusterfuck -- having your checking account "erroneously" debited by this FrankenMachine that is ACA -- could be an indicator that ACA is also, in addition to all the other non-health-care things -- has been designed as a mechanism to execute Bail In (seizing citizens cash from their bank accounts, just like in Cyprus) whenever the elites and Gov decide they feel like it. (Corzine did in the "private" sector when he grabbed customer accounts to cover debts to JP Morgan et al.)


On the other hand it could be gross incompetence of the same variety that occurs on a daily basis with banks, auto pay transactions, etc., where the result happens never to be in the customer's favor. QED, also, what fun these involuntary debitees are going to have chasing something, someone to get their money back. What a bloody nightmare.

Rainbow Girl's picture
Submitted by Rainbow Girl on

Is that like getting this week's Foiliest Poster Medal?

Well, it's not like we haven't been warned. There was enough press out there about the December 2012 Joint Resolution between the FDIC and the Bank of England where, basically, it says that next time there's a Great Financial Crash, too-big-too-fail predators -- "globally active, systemically important institutions" -- will be bailed out not by Treasury printing money (MMT for Banks but not for us) and Treasury buying all the crap on the bank's balance sheets (and making it our crap), but instead by just grabbing cash sitting in deposit accounts (but supposedly only cash in excess of what FDIC insures -- again, supposedly.)

Bail-in, in its simplest terms, is the inverse policy of what was done under Franklin D. Roosevelt’s Glass-Steagall Act and the 1933 Banking Act generally. Under bail-in the bank survives, the depositors do not. [This reminds of the "death panels" hysteria when Republicans were stupidly opposing ACA, a plan they basically invented.]

As is stated in an IMF review of the policy from April 2012, “The statutory bail-in power is intended to achieve a prompt recapitalization and restructuring of the distressed institution.” In the case of resolving a distressed globally active, systemically important, financial institution (GSIFI), bank creditors, specifically those whose assets exceed the FDIC insurance cap, will be subject to expropriation.

(Excerpt is from the FDIC.GOV Website:

So if you've been smart and refused to put a penny into the stock market or the bonds markets or anything that is managed by fee-collectors known as "investment managers" or "brokers" or "investment advisors" --- aka the Predator Sell Size of retail finance -- and have simply decided to leave your pennies in your checking account ... well, that hedge has been legerdermain'd too (though I don't konw how many of us have more than $100K or whatever is the amount protected by the FDIC insurance).