ObamaCare Clusterfuck: Washington state Exchange debits people prematurely, but they can't correct their invoices because the website is down
For the second week in a row, the Washington Healthplanfinder website is down, and it's causing problems for people who are dealing with billing issues. Some of them say the website is mistakenly debiting their accounts.
Shannon Bruner of Indianola logged on to her checking account Monday morning, and found she was almost 800 dollars in the negative.
“The first thing I thought was, ‘I got screwed,’” she said.
The Bruners enrolled for insurance on the Washington Healthplanfinder website, last October. They say they selected the bill pay date to be December 24th. Instead the Washington Healthplanfinder drafted the 835 dollar premium Monday.
Josh Bruner started his own business this year as an engineering recruiter. They said it’s forced them to pay a lot of attention to their bills and their bank accounts.
“Big knot in my gut because we're trying to keep it together,” said Shannon Bruner. “It's important to me that this kind of stuff doesn't happen.”
They're not alone.
One viewer emailed KING 5 saying, "They drafted my account this morning for a second time."
Another woman on Facebook with a similar problem commented, "We are all in the same boat."
“We've got to figure out how to get money to pay the bills for the next week or two until we have another check come through,” said Josh Bruner. “It's just crazy.”
Washington Healthplanfinder emailed the Bruners a few days ago telling them to log in to view their invoice, something they couldn't do because the website has been down. The Bruners haven't been able to get through on the helpline either. They finally contacted Healthplanfinder administrators by posting a message on their Facebook page.
So the Bruners want to be able to pay their Nanny (!!), and now they can't. Nevertheless, everybody deserves health care; it's a right! Though I wish the reporter had also interviewed the Nanny. How does she get health care?
NOTE Hat tip Dromaius.