It's all about the rents, part one million and three
Embrace the suck at Verizon! Check out this internal memo*:
Effective this past month, all CSRs [customer-service reps} were versed on the usage of blocks. A new policy has gone into effect regarding how to handle Escalated Calls regarding data charges. Now, a representative can be reprimanded and even terminated for proactively offering to block any of the following:
- Web Access Blocks
- Data Blocks
- Premium SMS blocking
- Application download blocking
- Vcast Music or Vcast Video download blocks
Essentially, we are to upsell customers on the $9.99 25mb/month or $29.99 unlimited packages for customers. Customers are not to be credited for charges unless they ask for the credit. And in cases such as data or premium SMS, where the occurrences may have gone months without the consumer noticing, only an initial credit can be issued.
And imagine! Humankind managed to exist for thousands of years without cellphones! If you can't get rid of yours today, at least try to minimize your usage, and above all, use it for voice only.
NOTE * And isn't it terrific that our extremely smart and well intentioned El Presidente let all the telcos -- and their CEOs -- off the hook by granting them retroactive immunity for illegal warrantless surveillance under the previous criminal regime?